Shipping policy

Our Melbourne team dispatches orders Monday to Friday (except public holidays).

Personalised Toys do take a little longer, the team is getting these out in approx. 7 days.


We cannot be held accountable once the package is in the AusPost network nor for their management of parcels.

Shipping Rates (read below for details around customs and charges):


Standard Shipping (6-12 days via local mail)* - £7 

Express Shipping (4-8 days via courier)* - £12


Please ensure that your address details are correct when making your order. Riff Raff Baby is not liable for any lost parcels.

If we are unable to deliver your parcel due to an incorrect delivery address, or if the parcel is returned to us as undelivered, an extra postage fee will apply to send it again. If this occurs, we will contact you to consider your options.

Additional Information on Customs, Duties & Taxes for International Orders

Orders may be subject to import taxes, customs duties and fees levied by the destination country. The recipient may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; Riff Raff Baby Pty Ltd has no control over these charges, nor can Riff Raff Baby Pty Ltd predict what they may be. 

Please contact your local customs office for more information.

When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.