Returns
Riff Raff Baby offer change of mind returns on UNUSED products within 7 days of purchase at the customers expense*.
The following applies:
Riff Raff Baby offer change of mind returns on UNUSED products within 7 days of purchase at the customers expense*.
The following applies:
- Items must be in perfect as new quality (unused)
- Original packaging MUST be intact and included in your return
- Refunds will only be actioned to the accounts from which the goods were purchased.
Exchanges
Riff Raff Baby offer exchanges for products within 14 days of receiving the items at the customers expense*
The following applies:
Riff Raff Baby offer exchanges for products within 14 days of receiving the items at the customers expense*
The following applies:
- Exchanging gifted items will require proof of purchase from the giftee including the specific order number and name of person
- If you did not purchase the item, you are entitled to a exchange ONLY
- Partial refunds can only be issued on exchanges for lesser value items if you purchased the items yourself
- Exchange or refunds will only be processed when the goods being returned have been received and confirmed as as-new quality.
- Products can not be exchange for gift cards
*Exemptions to Exchanges and Returns
- All personalised toys and towels
- NQR sale items
- Tote Bags
- Teethers are exempt from this policy due to hygiene reasons
- Products used in any way
Faulty Products
Both your plush Toy and Sound Box are covered by a 12 Month Warranty from Date of Purchase Warranty information can be found at the above link
If any of your Riff Raff items are faulty, we will assess your item and consider it for replacement up to 3 months from date of purchase. Beyond the 3 month period, our wear and tear clause comes into effect.
Both your plush Toy and Sound Box are covered by a 12 Month Warranty from Date of Purchase Warranty information can be found at the above link
If any of your Riff Raff items are faulty, we will assess your item and consider it for replacement up to 3 months from date of purchase. Beyond the 3 month period, our wear and tear clause comes into effect.